Refund policy

I have a 14-day return policy, which means you have 14 days after receiving your item to request a return. 

To be eligible for a return, the item must be in the same condition that you received it and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact at hello@lauradahlqvist.com and i’ll send you a instructions on how and where to send your package. Items sent back to me without first requesting a return will not be accepted. The customer is responsible for the shipping and packaging costs of the return.

You can always contact me for any return questions at hello@lauradahlqvist.com.

Damages and issues

Please inspect your order upon reception and contact me immediately if the item is defective, damaged or if you receive the wrong item, so that I can evaluate the issue and make it right.

European Union 14 day cooling off period

If you are in the European Union, you have the right to cancel or return your order within 14 days of receiving your item, for any reason and without justification. If your order has not yet been shipped, you can cancel it in your customer account. If your order has already been shipped or received, please contact hello@lauradahlqvist.com to initiate a return. Your item must be in the same condition that you received it, unused and in its original packaging. You'll also need the receipt or proof of purchase. Sign in here. 

Refunds

I will notify you once I've received and inspected your return, and let you know if the refund was approved or not. If approved, you'll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund. If more than 15 business days have passed since we've approved your return, please contact me at hello@lauradahlqvist.com.

Gift cards are non-refundable.